Don't panic! Usually, it can be fixed with a small action. Follow these steps to get back online quickly:
Restart the app: Completely close the Blossom app (swipe it away), wait a few seconds, and open it again.
Check for updates: Check the Google Play Store or Apple App Store to see if an update is available for the app. The latest version always works best.
Internet check: Check whether you have a stable Wi-Fi connection or a good mobile signal.
Restart your phone: Sometimes it helps to turn your device off and on again.
The 'clean slate' method: Still not working? Then remove the app from your smartphone and reinstall it.
System updates: Make sure your phone's operating system (iOS or Android) is also fully up to date.
Still not working? We're happy to help! Contact us via the chat feature in the Blossom app.
Important tips:
Write down any error messages that appear and pass them on to us.
Try to determine whether the problem occurs at a specific time or during a specific action.