1. If the problem occurs when you try to stop a charging session, check whether you used the charging card with which you started the charging session. This must always be the same.
2. When you try to start a charging session, first check whether you can find the charging point in the Blossom app. Only the charging points that you can also find in the app can be used for a public charging session.
3. If the charging point belongs to a network where you were previously able to charge or if you were able to use this charging point in the past, please provide us with the necessary information so that we can investigate this further: your name, the unique code of your charging card, the time at which you tried to start the charging session, the time at which you tried to stop the charging session, the exact location of the charging point (address and identification of the charging point).
You can report your problem by contacting us.