In the Blossom app, tap Sign in. You’ll then be taken to the sign-in page, where you can sign in in three ways:

Always use the same method and the same email address as when you created your account. If you created your account with Google, sign in with Google as well, not with a password.

On the sign-in page, click Reset password and follow the instructions in the email you receive. Also check your spam folder if you don’t see the email.

If you sign in with Google or Apple, you don't have a separate Blossom password. Just use the Google or Apple button.

You are signed in with an account that is not linked to Blossom. This usually happens because you are using a different email address or sign-in method than when you created your account, such as your work email instead of your personal email address. Tap Log in again and use your account's email address and sign-in method.

You create your Blossom account via the link in the invitation email you receive from us. Please use a personal email address. You cannot create an account with a professional email address. Read more in How can I create a Blossom account?

The invitation will be sent to the email address your employer provided to us, usually your work email. Also check your spam folder. The timing depends on the delivery date of your car. Read more about this How does the installation of your home charger work?

Do you see "First update the Blossom app to the latest version"? Then update the app via the App Store or Google Play Store, and sign in again afterwards.

You use the Blossom Fleet Dashboard on your computer, not on your smartphone. For signing in with two-step verification, see How do I set up two-factor authentication (2FA) on the Blossom Fleet Dashboard?

Send us an email at [email protected], using the email address you used to create your account. We'd be happy to help.